Terms & Conditions
These terms and conditions ("Terms & Conditions") govern the use of the website - https://axaguide.com/ ("Website") and our mobile application - AXA GUIDE ("App") (Website and App shall collectively be referred to as "Platform".
ZYSOL INTEGRATED SOLUTIONS PRIVATE LIMITED, a company incorporated under the Companies Act, 2013 and having its registered office at : 4-50/1/Platina/B-409, Sy 136, Gachibowli, Hyderabad, Telangana - 500032 (hereinafter shall be referred to as "Axaguide" or "us" or "we") are the owner of the Platform.
As a user ("User" or "You") of the Platform, you understand that AXA GUIDE is a technology platform providing access between multiple Users in the form of consumers, financial institutions, data partners and other lenders, service providers etc. with a view to facilitate lending and borrowing activities to the borrowers further to the arrangement between the borrower and AXA GUIDE.
Borrower" means one or more borrowers, which term shall include any co-borrowers whose details are specified in the Sanction Terms. The expression "Borrower" shall unless excluded by or repugnant to the subject or context, be deemed to include, (a) in case of an individual, Hindu undivided family (HUF), and/ or a sole proprietorship concern - his/ their heirs, executors, administrators, and permitted assigns; (b) in case of a partnership firm - its partners from time to time, their legal heirs, executors, administrators and permitted assigns; (c) in case of a company defined under the Companies Act, 2013, Companies Act, 1956, or a limited liability partnership registered under the Limited Liability Partnership Act, 2008 - its successors and permitted assigns).
Please read these Terms & Conditions carefully before accessing or using our Platform or any part thereof. By accessing or using any part of the Platform you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the Platform or use any services provided by us.
These Terms and Conditions form a legal and binding agreement between the user and us and is made pursuant to the terms of the Information Technology Act, 2000.
The Website / App provides access to an online platform bringing together consumers, financial institutions and data partners willing to abide by the Terms & Conditions herein. AXA GUIDE is merely a facilitator providing the Platform and Consulting services for borrowers in need of financial products.
AXA GUIDE merely facilitates a transaction between two such persons (i.e. Users). AXA GUIDE is not an organization registered with the Reserve Bank of India and does not hold any license to engage in any activities relating to lending or borrowing. AXA GUIDE is not a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India. AXA GUIDE is also not a deposit taking company or a chit fund or a company offering any investment schemes as per the rules and regulations for the time being in force in India.
AXA GUIDE is a service provider facilitating the access between person willing to lend and willing to borrow. However, it is pertinent to note that the final decision as regards lending and borrowing is also subject to the choice of the respective users in their respective capacities as lenders / borrowers / users of other financial products as set out in the Platform. In addition to the foregoing, AXA GUIDE also provides certain other services with respect to data analytics subject to these terms & Conditions.
In the event you wish to avail any of the products displayed on the Platform you will be required to provide certain information.
AXA GUIDE provides various services, including but not limited to ("Services"):
a. Facilitating provision of Home Loans, Mortgage Loans, Secured Business Loan and Personal Loan through various banks, NBFCs and other financial service providers.
b. Assisting its customers to obtain various loans or other financial products from various banks and financial institutions;
d. In the event you have registered your phone number on the 'Do Not Disturb' registers with Your network provider, you shall ensure to take all steps to enable the Company's representative's to contact you via phone to provide details about different financial products and you shall ensure that such calls received by you are pursuant to you providing us with information and you shall not register a compliant with the relevant authorities for the same.
The user of this Website unequivocally declares and agrees that the user is a natural / legal person who has attained the age of at least 18 years and is legally allowed to enter into a contract in India. The user can utilize the services in accordance with the terms and conditions detailed hereinafter. By registering on the Website / App, the user hereby undertakes to agree and abide by the Terms & Conditions detailed herein. If the user violates any of these Terms & Conditions, or otherwise violates an agreement entered into through the medium of the Website/App, AXA GUIDE may terminate the user's membership, delete his/her profile and any content or information posted online by the user on the Platform or prohibit the user from using or accessing the Platform at any time in its sole discretion, with or without notice, including without limitation if AXA GUIDE believes that user is under the age of 18 years.
3. ACCEPTANCE OF TERMS AND CONDITIONS
As a user of this Platform, you have agreed to the Terms & Conditions provided hereunder or anywhere else on this Platform including but not limited to disclaimers on this Platform. You are advised to read and understand the said Terms & Conditions and in case you do not wish to agree to these Terms & Conditions, please refrain from using the Platform or any part thereof.
AXA GUIDE reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms & Conditions, at any time without any prior written notice to the user. It is the user's responsibility to review these Terms & Conditions periodically for any updates/ changes. User's continued use of the App or Website following the modification of these Terms and Conditions will imply the acceptance by the user of the revisions.
4. YOUR ACCOUNT
If you wish to use the Platform, you are required to maintain an account on the Website and App as the case may be and you will be required to furnish certain information and details, including Your name, email id, contact number and any other information deemed necessary by AXA GUIDE or its lending institutions for the purpose of accepting your eligibility for the financial products offered on our Platform through various regulated financial institutions.
You are responsible for maintaining the confidentiality and security of your account, password, activities that occur in or through your account and for restricting access to your computer or mobile to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
Please ensure that the details you provide us are true, correct, accurate and complete. Upon AXA GUIDE gaining knowledge of having any reasonable suspicion that the information provided by you is wrong, inaccurate or incorrect, AXA GUIDE shall immediately terminate your account without any notice to you in this regard. In the event of any changes to the information shared by you after registering yourself on the Platform, you shall be responsible for forthwith notifying the said changes to us. If you have made an account as an end-customer interested in availing a loan facilitated through our Platform, you can access and update most of the information you provided us on the 'dashboard' area of your account after you log-in or by writing to us at hello@AXA GUIDE.com. The right to use this Platform is personal to the user and is not transferable to any other person or entity.
You shall always abide by the Terms and Conditions stated herein and any breach of these conditions may also lead to AXA GUIDE terminating Your account and appropriate civil and criminal remedies will be sought against You as provided under the laws of India.
6. LICENSE AND ACCESS
AXA GUIDE grants you a limited, non-transferable and revocable license to access and use the Platform or any part thereof for availing the Services, but not to download any material from it (other than page caching) or modify it, or any portion of it, except with express written consent of AXA GUIDE and / or its affiliates, as may be applicable. Any unauthorized access to the Platform (or any part thereof) or any networks, servers or computer systems connected to Platform and any attempt to modify, adapt, translate or reverse engineer any part of the Platform or re-format or frame any portion of the pages of the Platform, save to the extent expressly permitted by these Terms & Conditions, is not permitted.
This license is non-transferable and does not permit any resale or commercial use of this Platform or its contents; any downloading or copying of account information for the benefit of anyone other than your use; or any use of data mining, robots, or similar data gathering and extraction tools. The Platform or any portion of the Platform (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of AXA GUIDE and / or its affiliates, as may be applicable. Any unauthorized use of the Platform shall terminate the permission or revoke the license granted by AXA GUIDE.
You are permitted to use content delivered to you through the Service only for the Service. You may not copy, reproduce, distribute, or create derivative works from this content. Further, you agree not to reverse engineer or reverse compile any of the Services.
"Phishing" usually occurs when users of a website are induced by an individual/entity into divulging sensitive personal data by using fraudulent websites and/ or e-mail addresses. In the event you provide information to a website or respond to an e-mail which does not belong to Us or is not connected with us in any manner, you will be a victim to Phishing. We do not send e-mails requesting a user for payment information, user name or passwords. However, we may verify the user name, password etc. provided by you from time to time.
8. SEVERABILITY AND EXCLUSION
We have taken every effort to ensure that this Policy adheres with the applicable laws. The invalidity or unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the remainder of this Policy. This Policy does not apply to any information other than the information collected by AXA GUIDE through the Platform. This Policy shall be inapplicable to any unsolicited information you provide us through the Platform or through any other means. This includes, but is not limited to, information posted in any public areas of the Website / App. All unsolicited information shall be deemed to be non-confidential and the Company shall be free to use and/ or disclose such unsolicited information without any limitations.
9. GOVERNING LAW AND DISPUTE RESOLUTION
In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the Platform: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
10. LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES
Notwithstanding anything to the contrary contained herein, neither AXA GUIDE nor its affiliated companies, subsidiaries, officers, directors, employees or any related party shall have any liability to you or to any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to these Terms & Conditions. To the maximum extent permitted by law you waive, release, discharge and hold harmless AXA GUIDE, its affiliated and subsidiary companies, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of your use of the Platform / Website / App.
As a user you also acknowledge that AXA GUIDE has maintained and carried out possible checks and balances to assure the credibility of the Users as listed on the Platform. The information provided on the Website / App is based on the information that is provided to AXA GUIDE by its users. In case the user does not disclose any information to AXA GUIDE, and the same is not found out at the first instance by AXA GUIDE, AXA GUIDE shall not be responsible for any claims or liabilities. AXA GUIDE in any event is not responsible for any default in return of money that is borrowed from the financial institutions and the financial institutions shall have the exclusive right to initiate proceedings against the defaulter borrower. AXA GUIDE shall to the best of its abilities aid the concerned User in terms of provision of information to initiate any legal proceedings. However, AXA GUIDE shall not be responsible for any default on behalf of the User. AXA GUIDE is merely an information technology platform and the User is entitled to conduct its own diligence before taking any steps to initiate the processes outlined on the Platform or any part thereof.
AXA GUIDE does not make any representations or warranties on behalf of the financial service providers, banks or NBFCs with respect to the financial products / loans provided by such financial institutions to the employees. AXA GUIDE shall be responsible only to the extent of providing the Services and all liabilities and obligations of the customers / user with respect to the financial products provided by the financial institutions shall be governed by the separate agreement executed between such financial institutions and the customers and AXA GUIDE shall have no liability in this regard whatsoever.
AXA GUIDE makes no representations or warranties about the accuracy, reliability, completeness, current-ness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website / App or that the operation of the Website / App will be error free and/or uninterrupted. Consequently, AXA GUIDE assumes no liability whatsoever for any monetary or other damage suffered by You on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website / App; and/or any interruption or errors in the operation of the Website / App. This limitation of liability clause shall prevail over any conflicting or inconsistent provision contained in any of the documents / content comprising this Terms & Conditions. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, malware, Trojan horses and other items of a destructive nature.
Your use of the service and all information, products and other content (including that of third parties) included in or accessible from the service is at your sole risk. The service is provided on an "As is" and "As available" basis. Axa guide expressly disclaims all warranties of any kind as to the service and all information, products and other content (including that of third parties) included in or accessible from the service, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and noninfringement. Axa guide further makes no warranty that: (I) the service will meet your requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, or (v) any errors in the technology will be corrected and you are solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from axa guide through or from the service will create any warranty not expressly stated in these terms.
You further agree that neither axa guide or third party service provider nor any of their affiliates, account providers or any of their affiliates will be liable for any harms, which lawyers and courts often call direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, even if company or service provider has been advised of the possibility of such damages, resulting from: (I) the use or the inability to use the service / platform; (ii) the cost of getting substitute goods and services, (iii) any products, data, information or services purchased or obtained or messages received or transactions entered into, through or from the service; (iv) unauthorized access to or alteration of your transmissions or data; (v) statements or conduct of anyone on the service; even if the provider has been advised previously of the possibility of such damages; or (vii) any other matter relating to the service. The maximum liability of axa guide shall be limited to the amount actually paid by you to the company for the service.
You agree to indemnify, save, and hold AXA GUIDE, its affiliates, contractors, employees, officers, directors, agents and its third party associates and licensors harmless from any and all claims, demands, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to your use or misuse of the Services or of the Website or App or Platform, any violation by you of these Terms & Conditions, or any breach of the representations, warranties, and covenants made by you herein or your infringement of any intellectual property or other right of any person or entity, or as a result of any threatening, libelous, obscene, harassing or offensive material posted/ transmitted by you on the Website / App. AXA GUIDE reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify AXA GUIDE, including rights to settle, and you agree to cooperate with AXA GUIDEs' defense and settlement of these claims. AXA GUIDE will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Terms & Conditions.
12. ADVERTISERS/ THIRD PARTY LINKS ON THE PLATFORM
AXA GUIDE accepts no responsibility for advertisements contained within the Platform or any part thereof. AXA GUIDE has no control over and accepts no responsibility for the content of any website or mobile application to which a link from the Platform or any part thereof exists. Such linked websites and mobile applications are provided "as is" for user's convenience only with no warranty, express or implied, for the information provided within them or the veracity thereof. AXA GUIDE does not provide any endorsement or recommendation of any third-party website or mobile application to which the Platform or a part thereof provides a link. Further, you consent and agree that the Content provided in the Website and the App shall be synced and shall be available in both mediums.
13. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at AXA GUIDE's request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
You are licensing to AXA GUIDE and its service providers, any information, data, passwords, materials or other content (collectively, "Content") you provide through or to the Service. Company and service provider of Company may use, modify, display, distribute and create new material using such Content to provide the Service to you. We may also use, sell, license, reproduce, distribute and disclose aggregate, non-personally identifiable information that is derived through your use of the Service. By submitting Content, you automatically agree, or promise that the owner of such Content has expressly agreed that, without any particular time limit, and without the payment of any fees, AXA GUIDE and its third-party service provider may use the Content for the purposes set out above. As between AXA GUIDE and third-party service provider, Company owns your confidential account information.
You acknowledge that AXA GUIDE is merely a technology platform bringing users together and that the AXA GUIDE is not engaged in either grant of loan or borrowing any money or assistance for any financial products from any member using the AXA GUIDE Platform. You acknowledge that the use of the financial products is entirely based on the negotiations between the users and third party and neither AXA GUIDE nor its affiliates, contractors, employees, officers, directors, agents and its third-party associates and licensors have any interest regarding any financial products assistance procured by or to a registered User. You acknowledge that AXA GUIDE will not be responsible for any claim or damage in case of use of the financial products. AXA GUIDE in no manner warrants or guarantees the performance of a third-party service provider that is providing services through the Website / App. You acknowledge that AXA GUIDE in no manner guarantees that the Users have provided all the information on this Website / App which is true and correct including his address, phone numbers etc. You acknowledge that it is your responsibility to verify the information about the person on the Platform and AXA GUIDE is in no manner liable if the information provided on this Website / App is untrue or incorrect. You acknowledge that AXA GUIDE is in no manner responsible for any claim of money or damages in the event one person fails to either grant loan or a person fails to repay the loan or misrepresents his financial status or commits a fraud or cheating or any other such illegal act.
15. APPLICABLE LAWS
Your use of this Platform and any Term & Conditions stated in this agreement is subject to laws of India. In case of any disputes arising out of the use of the Platform or any part thereof, Courts of Hyderabad, Telangana will have exclusive jurisdiction.
Users have complete authority to file a complaint/ share feedback if they are disappointed by services rendered by AXA GUIDE through the Platform or any part thereof. They can give their complaint/ feedback in writing or by way of an email to the following: