Cookie Policy

Generic cookie policy

At AXA GUIDE, we believe in being clear and open about how we collect and use data related to you. This Cookie Policy applies to any AXA GUIDE product or service that links to this policy or incorporates it by reference. We use cookies and similar technologies such as pixels, local storage and mobile ad IDs (collectively referred to in this policy as “cookies”) to collect and use data as part of our Services, as defined in our Privacy Policy (“Services”).

Technologies used in AXA GUIDE

A cookie is a small piece of information which is sent to your computer or your mobile phone. Cookies do not cause any damage or harm to your device. You can accordingly set the browser on your electronic device to notify you upon receiving a cookie. This will enable you to decide if you want to accept such a cookie or not. If you do not accept cookies, you may not be able to use all functionality of the Platform or the Services offered by us. We may use and install ‘cookies’ in order to collect and process information about your use of the Services, such as the site pages you visit, web history and search history.

Such information is used by us to help improve the contents of the Platform and the Services and to compile accurate statistics about the usage of our Platform and the Services for internal purposes and for the purpose of enhancing the Services offered to you. We may obtain the services of outside parties to assist us in collecting and processing information collected through cookies.

We may also use internet tags (also known as action tags, web beacons, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies through the Services and may deploy these tags/ cookies through a third-party advertising partner or a web analytical service partner which may be located and may store the respective information (including your IP address) in a foreign country. These tags/cookies may be placed both on online advertisements that bring users to the Services and on different pages of the Platform. Such third-party partner or service partner may be able to collect data about visitors to the Platform and other sites because such internet tags/cookies, may compose reports regarding the website’s activity for us and may provide further services which are related to the use of the Site and the internet. They may provide such information to other parties if there is a legal requirement that they do so, or if they hire the other parties to process information on their behalf.

We use two types of cookies: persistent cookies and session cookies. A persistent cookie lasts beyond the current session and is used for many purposes, such as recognising you as an existing user, so it’s easier to return to AXA GUIDE and interact with our Services without signing in again. Since a persistent cookie stays in your browser, it will be read by AXA GUIDE when you return to one of our sites or visit a third-party site that uses our Services. Session cookies last only as long as the session (usually the current visit to a website or a browser session).

A pixel is a tiny image that may be embedded within web pages and emails, requiring a call (which provides device and visit information) to our servers in order for the pixel to be rendered in those web pages and emails. We use pixels to learn more about your interactions with email content or web content, such as whether you interacted with ads or posts. Pixels can also enable us and third parties to place cookies on your browser.

Local storage enables a website or application to store information locally on your device(s). Local storage may be used to improve the AXA GUIDE experience, for example, by enabling features, remembering your preferences and speeding up site functionality.

We also use other tracking technologies, such as mobile advertising IDs and tags for similar purposes as described in this Cookie Policy.

We use cookies to recognise you when you visit our Services.

If you’re signed into AXA GUIDE, cookies help us show you the right information and personalise your experience in line with your settings.

We use cookies to make your interactions with our Services faster, more secure and to help us detect malicious activity and violations of our User Agreement.

We use cookies to enable the functionality of our Services, and provide you with features, insights and customised content. We also use these technologies to remember information about your browser and your preferences.

We use cookies to improve your experience on our Services.

We use cookies to enable AXA GUIDE plugins both on and off the AXA GUIDE sites.

Our plugins may be found on AXA GUIDE or third-party sites, such as the sites of our customers and partners. If you interact with a plugin, the plugin will use cookies to identify you and initiate your request.

Cookies help us show you relevant advertising, both on and off our Services and measure the performance of such ads and report on it. We use cookies to learn whether content has been shown to you or whether someone who was presented with an ad later came back and took an action (e.g., downloaded a white paper or made a purchase) on another site. Similarly, our partners or service providers may use cookies to determine whether we’ve shown an ad or a post and how it performed or provide us with information about how you interact with ads.

We may also work with our customers and partners to show you an ad on or off AXA GUIDE, such as after you’ve visited a customer’s or partner’s site or application.

Analytics and research

Cookies help us learn more about how well our Services and plugins perform in different locations. We or our service providers use cookies to understand, improve, and research products, features and services, including as you navigate through our sites or when you access AXA GUIDE from other sites, applications or devices. We or our service providers, use cookies to determine and measure the performance of ads or posts on and off AXA GUIDE and to learn whether you have interacted with our or our customers’ websites, content or emails and provide analytics based on those interactions.

We also use cookies to provide aggregated information to our customers and partners as part of our Services.

If you are a AXA GUIDE member but logged out of your account on a browser, AXA GUIDE may still continue to log your interaction with our Services on that browser for up to 30 days in order to generate usage analytics for our Services. We may share these analytics in aggregate form with our customers.

Third parties such as our customers, partners and service providers may use cookies in connection with our Services.

For example, third parties may use cookies in their AXA GUIDE pages, job posts and their advertisements on and off AXA GUIDE for their own marketing purposes. For an illustration, please visit AXA GUIDE’s support center.

Third parties may also use cookies in connection with our off-site Services, such as AXA GUIDE ad services. Third parties may use cookies to help us to provide our Services. We may also work with third parties for our own marketing purposes and to enable us to analyse and research our Services.

You have choices on how AXA GUIDE uses cookies. Please note that if you limit the ability of AXA GUIDE to use cookies, you may worsen your overall user experience, since it may no longer be as personalised to you. It may also stop you from saving customised settings like login information.

Where required, we enable you to reject the use of certain cookies for purposes such as advertising and analytics and research, by visiting your cookie settings, without affecting the lawfulness of processing based on your consent before its withdrawal.

Do Not Track (DNT) is a concept that has been promoted by regulatory agencies such as the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing Internet users to control the tracking of their online activities across websites by using browser settings. As such, AXA GUIDE does not generally respond to “do not track” signals.

As described here, you have choices regarding the use of your personal data for targeted advertising. Some mobile device operating systems such as Android and iOS provide the ability to control the use of mobile advertising IDs for ads personalisation. You can learn how to use these controls by visiting the manufacturer’s website for both Android and iOS. Most browsers allow you to control cookies through their settings, which may be adapted to reflect your consent to the use of cookies. Further, most browsers also enable you to review and erase cookies, including AXA GUIDE cookies. To learn more about browser controls, please consult the documentation that your browser manufacturer provides.

We will not rent or sell your information to third parties, outside of our company or companies that are legally part of the same group of companies that we are a part of, or become part of such a group (“Affiliates”), without your consent, except as mentioned in the Privacy Policy. We may also share your information and User Content with third-party organisations that assist us in providing the Services to you (including for analysing data, for providing advertisement assistance, marketing assistance, for processing credit card payments, and for providing customer service) (“Service Providers”).

Our Service Providers will be given access to your information, under reasonable confidentiality terms, as is considered reasonably necessary by us in order for us to provide the Services to you, or in order for us to enhance the Services being offered to you. Access to this information will permit them to provide Services more efficiently and effectively to you and to us.

We share protected User Content and personally identifiable information as permitted by law and as authorised by you as described in the Terms & Conditions, Privacy Policy, or otherwise.

In the event we sell or otherwise transfer whole or part of the Platform Provider or any of our assets to another entity, your information collected through the Services may also be part of the assets being sold or transferred (as the case may be). However, such a buyer or transferee will be bound to honor and adhere to the commitments and undertakings made by us in the Privacy Policy.

For example: your IP address may be used to estimate your location and personalise your experience with the Services; we may share information such as IP address, user name, email address and cookie and web beacon information with third parties in order to tailor advertising to our various market segments; aggregate data about IP addresses, pages loaded, time to load pages and errors encountered may be used by third-party performance monitoring and improvement products. The Platform Provider, its Affiliates or its Service Providers may be required to disclose information, as described in the section below entitled ‘Disclosures Required under Applicable Law’.

Disclosures Required Under Applicable Laws

We disclose personally identifiable information about you as required or permitted by applicable law, including complying with legal process (for example, we may disclose your information in response to a legal request if we have good faith belief that the law requires us to do so). We fully cooperate with law enforcement agencies in identifying those who use our Services for illegal activities and may, in our sole discretion, disclose personal information or other information to satisfy any applicable laws, regulations, or government requests.

We reserve the right to release personal information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Legal Terms, even without a warrant or court order, if we believe, in our sole discretion, that such disclosure is necessary or appropriate to operate our web site or to protect our rights or property, or that of our affiliates, or our officers, directors, employees, agents, third-party content providers, suppliers, sponsors, or licensors.

We also reserve the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful or illegal. If we are legally compelled to disclose information about you to a third party, we will attempt to notify you by sending an email to the email address in our records unless doing so would violate the law or unless you have not provided your email address to us.

Changes to this Cookie Policy

We may modify, amend or supplement our Cookie Policy at any point in time, and make such updated Cookie Policy available at appropriate places on the Platform. You are required to continually review the updated Cookie Policy. Your continued use of the Platform or the Services, after any modification to this Cookie Policy will constitute your acceptance of such modification, amendment or supplementation.